FAQs

Getting started is a breeze! Conveniently click on the "Get Started" form and book your complimentary Meet & Greet. This session is an essential part of ensuring our team provides excellent, personalized care. It allows us to get to know your pets and home so we can serve you with confidence. Not ready to schedule your Meet & Greet? No problem! Just send us a text or give us a call at (615) 903-0455 with any questions. 

Downtown Nashville, TN and surrounding neighborhoods. Common areas include the Gulch, 12 South, Melrose, East Nashville, Germantown, 8th Ave. South, Berry Hill, WeHo, Belmont Blvd., Music Row, Sylvan Park, Sobro, Green Hills, West End, Edge Hill, and more! Don't see your neighborhood? Reach out to see if we service your area!

We specialize in dogs but are open to other species.

We've been in the pet care industry since 2010. Laura, the owner, has years of experience as a professional dog trainer and pet sitter. Laura directly oversees management/staff and trains the team as pet care professionals.

We are a team model to ensure your pet has greater access to care precisely when you need us. All team members undergo a rigorous hiring and onboarding process, maintaining exceptional qualifications. They are fully insured and bonded, receiving training as pet care professionals. Our team model allows walkers to take time off for rejuvenation, ensuring they are at their best when caring for your pets. Rest assured, our unwavering commitment to top-notch care remains consistent, regardless of the specific walker providing the service.

Our rigorous selection process ensures that we only onboard the best candidates. This comprehensive approach involves a multi-step hiring process, meticulously evaluating core competencies. Live interviews further delve into assessing company compatibility. Every team member undergoes full criminal background checks and shadowing visits, ensuring a thorough vetting process. Our commitment to support extends beyond the hiring phase, with ongoing supervision and assistance from our dedicated management team and owner. We prioritize continuous learning through regular team meetings and training, reinforcing our team's commitment to excellence.

We will come to your home and meet you and your pet in person. We will review everything we need to know to take the best care of your pet. 

We recognize the significance of maintaining clear communication regarding your pet's well-being in your absence. We have invested in advanced software that notifies owners upon our arrival and promptly delivers comprehensive reports, complete with pictures, after each service. This proactive approach eliminates any uncertainty about your pet's welfare. Additionally, our app facilitates real-time chat with your pet care team, ensuring seamless and top-notch communication throughout the entire process.

We prioritize transparent pricing to ensure clarity for our clients. Our pricing is readily available in our client portal, fostering openness and accessibility. Additionally, our comprehensive service agreement clearly articulates our fair cancellation policy and sets forth explicit expectations regarding payment deadlines. We uphold a commitment to transparency.

Most owners leave a spare key in a lock box or provide us their house codes. We can discuss the most secure and convenient way during the Meet & Greet.

Yes, we are proudly insured and bonded to protect your pet and home while in our care.

While we specialize in weekday dog walking for busy pet owners, we’re happy to support travel needs during our operating hours (Monday–Friday, 9am–4pm). Please note that additional care will be needed outside of these hours, as our services alone are not sufficient for full travel coverage.

The following holidays/dates have a 50% surcharge per service: Memorial Day, Easter weekend (Friday-Sunday), Independence Day, Labor Day, Thanksgiving weekend (Thursday through Sunday), Christmas week through New Years (December 22-January 1).

We recognize that life is unpredictable and plans may change. In our commitment to accommodating your needs while sustaining our business, we have carefully crafted a cancellation policy that strives to strike a fair balance between flexibility and supporting our operational requirements. 

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When you book our services, we reserve exclusive time for your pets, limiting availability for other clients. We also allocate dedicated resources (time and personnel) for each scheduled service. Hence, our cancellation policy is as follows:

• – No charge for cancellations made more than 48 hours in advance.
  – 50% charge for cancellations made 24–48 hours in advance.
  – 100% charge for cancellations made with less than 24 hours’ notice.

No, only Specialists assigned to your pet care team have access to your information. 

Our team is comprised of committed pet care professionals who hold employee status. In the unlikely event of a staff emergency, we have a backup team ready to step in and provide care, ensuring continuity and reliability. Moreover, our management team actively monitors the schedule, guaranteeing that all pets are well cared for. 

We use a simple, user-friendly app to make requesting services quick and easy. For recurring services, our team handles the scheduling for you—so you never have to worry about your pup missing a walk.

Safety is our utmost priority. Our Pet Care Specialists undergo comprehensive safety training during orientation, and this commitment to safety remains an integral part of our daily operations. Furthermore, we have a robust emergency protocol in place, ensuring a prompt and efficient response to unforeseen situations. In the event of unexpected challenges, our walkers can readily access the Manager/Owner on call for additional support and guidance. Moreover, we are fully insured and bonded, providing an added layer of protection for your pet and home while you are away.